As most goods are made to order items can not returned unless there is a fault or error in which case we will offer to replace the item. Please choose carefully as there are no refunds available. If you believe an error has been made on your custom item please contact us asap with your concern.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Prints are usually shipped within 1-3 working days of payment being received, or 1-3 working days of approval being received for your design. Prints are posted in either a sturdy flat mailer or a mail tube. All prints come unframed and unmounted. Items are posted via regular Australia Post and as stated on the Australia Post website can take between 1-5 working days to be received depending on your location. We ship from Sydney, Australia. My Sweet Prints will not be held liable for any items lost in the mail so we prefer customers to pay an extra $3.50 for registered express postage.